1. Payments Service.
General. YapStone provides Services that enable Users to make payments of Rent through the channels authorized by their Participating Landlord, which may include: credit/debit card and eCheck payments (“Payment Instrument”) through the YapStone website or API (the “Website”), phone payments via YapStone’s call center operations, mobile application, and/or other channels. The Services may be provided by YapStone in conjunction with third-party service providers. You acknowledge and agree that (i) Your payments are transactions between You and Your Participating Landlord and not with YapStone or any of our affiliates; (ii) YapStone is a third-party payment facilitator operating on behalf of Your Participating Landlord and not a party to any transaction; (iii) You have been, are, and will remain responsible for Your actual payments to Your Participating Landlord including: authorizing each payment on time or setting up automatic payments (“AutoPay”); and (iv) providing valid, non-expired funding source(s).
You will receive a confirmation from YapStone acknowledging the processing of Your payment.
eChecks/ACH Payments. Where made available by Your Participating Landlord, YapStone allows You to use Your bank account for electronic check (eCheck) payments online or over the phone. This Payment Method is also called ACH debit, as it uses the Automated Clearing-House network. Your completion of an eCheck payment constitutes Your authorization to transfer the sum specified by You from Your bank account to the Participating Landlord. After authorizing an ACH debit or AutoPay, You will not be able to cancel the electronic transfer.
2. Participating Landlord.
You may only use the Services if authorized by Your Participating Landlord. If Your Landlord terminates its agreement with YapStone, Your ability to use our Services terminates immediately.
3. Identity Information.
As a condition of Your ability to use the Services, You agree to provide true, accurate and complete information about Yourself and to keep such information up to date at all times. YapStone retains the right to terminate Your Access to the Services should You fail to provide information when requested.
If YapStone has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, YapStone reserves the right to suspend or terminate its Services and refuse any and all current or future use thereof. You may not use the Services for any illegal purpose or in any manner inconsistent with the User Agreement and the Terms.
You represent and warrant that You have the legal right and authority to utilize Your Payment Instrument and authorize YapStone to debit such Payment Instrument in accordance with this User Agreement.
5. Amendment to the User Agreement .
Amendment of User Agreement Terms. YapStone may amend this User Agreement at any time by providing thirty (30) day notice and notifying You either by email or by posting the amended Agreement on YapStone’s website, with the notice valid as of the date indicated in the email or website posting. Your continued access or use of our Services constitutes Your acceptance of the amended Agreement. If You disagree with this section or future amendments, You must contact Yapstone at CustomerService@Yapstone.com to cancel Your account, which will also cancel Your access to the Services. This User Agreement may not otherwise be amended except through mutual agreement by You and a YapStone representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment.
Fees. Any fees paid directly by You will be disclosed to You prior to processing Your payment. Fees are determined between Your Participating Landlord and YapStone. Fees may be changed at any time. If You have scheduled automatic payments (AutoPay) and the fee amount is changed, You will be directly or indirectly notified of the fee change in advance.
6. Payment Cancellation, Credit, Chargebacks, and Refunds.
Provided You contact YapStone before funds are sent to Your Participating Landlord, YapStone reserves the right, in its sole discretion, to cancel, void, rescind, or issue a credit for any Rent payment made through the Services. If You wish to cancel a payment or a dispute arises after payment is sent to Your Participating Landlord, You must contact Your Landlord to receive a refund. Before contacting Your card issuer to file a chargeback, You should contact Your Participating Landlord to resolve Your issue in accordance with their cancellation or other policies.
Either You or YapStone may cancel Your access to the Services at any time. You may cancel the Services by calling 1- 866-289-5977 or by sending an e-mail to
8. Password and Security.
You will create a password when completing the sign up process. You are solely responsible for maintaining the confidentiality of Your password and restricting access to Your account, and are fully responsible for all activities occurring on Your account. You agree to notify YapStone immediately if You notice unauthorized use of Your password, unauthorized access to Your Account, unauthorized access to Your information, or any other breach of security. YapStone cannot and will not be liable for any damage or loss arising from Your failure to comply with this Section.
9. Disclaimer & Limitation of Liability
YOUR USE OF THE SERVICES IS SUBJECT TO THE FOLLOWING: EXCEPT FOR ANY EXPRESS WARRANTIES, THE SERVICES (INCLUDING ALL CONTENT, SOFTWARE, DATA TRANSMISSION, FUNCTIONS, MATERIALS AND INFORMATION PROVIDED IN CONNECTION WITH OR ACCESSIBLE THROUGH THE SERVICES) ARE PROVIDED “AS IS” AND YAPSTONE, ITS AFFILIATES, AND ITS SUPPLIERS MAKE NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE WEBSITE OR SERVICES PROVIDED HEREUNDER AND SPECIFICALLY DISCLAIM THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT, TO THE MAXIMUM EXTENT POSSIBLE BY LAW. REGARDLESS OF THE PREVIOUS PARAGRAPHS, OUR LIABILITY TO YOU OR ANY THIRD PARTY IS LIMITED TO THE GREATER OF (I) THE AMOUNT OF PAYMENTS IN DISPUTE NOT TO EXCEED THE TOTAL PAYMENTS YOU PAID TO US IN THE 1 MONTH PRIOR TO THE ACTION GIVING RISE TO THE LIABILITY, OR (II) $100 USD.
Dispute Resolution. If a dispute arises between You and YapStone, YapStone’s goal is to quickly address Your concerns. All disputes may be reported to YapStone’s legal team at Legal@YapStone.com, and YapStone will seek to resolve the issue. Any disputes related to billing or fees must be raised within 90 days of the relevant transaction or are permanently waived.
Arbitration. Any dispute arising between You and YapStone that cannot be resolved informally or by negotiation shall be finally resolved by binding arbitration administered by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules, including the AAA’s Supplemental Procedures for Consumer-Related Disputes, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitration will be conducted in the English language, before a single arbitrator, in the city of San Francisco, California. The arbitrator will decide the dispute in accordance with the substantive law of the state of California.
Opt-Out. You can choose to reject this Agreement to Arbitrate (“Opt Out”) by mailing YapStone a written Opt Out notice. For new YapStone customers, the Opt Out notice must be postmarked no later than 30 days after the date You accept this Agreement. The Opt Out notice must state that You do not agree to this Agreement to Arbitrate and must include Your name, address, phone number, and the email addresses provided at registration or on file with YapStone. You must sign the Opt Out notice for it to be effective. This procedure is the only way You can Opt Out of the Agreement to Arbitrate. If You Opt Out of the Agreement to Arbitrate, all other parts of this Agreement, including all other provisions of this Agreement will continue to apply.
You acknowledge that YapStone has the right to change the content or technical specifications of any aspect of the Services at any time at YapStone’s sole discretion. You further accept that any such changes may result in Your being unable to access the Services.
You further represent that You are at least eighteen (18) years old.
12. Entirety and Severability.
This User Agreement, including the Sign Up Information, contains the entire understanding between You and YapStone with respect to its subject matter, superseding all prior or contemporaneous representations, understandings, and any other oral or written agreements between the parties with respect to such subject matter. If any provision of the User Agreement, or the application thereof, is found invalid or unenforceable, that provision will be amended to achieve as nearly as possible the same economic effect as the original provision and the remainder of this agreement will remain in full force.
14. Contests and Giveaways.
By participating in any YapStone sponsored contest, giveaway, promotion, webinar, or other event, You agree to the specific terms thereof. YapStone reserves the right to modify any contest, giveaway, or promotion at any time.
15.Mobile Device Terms.
If You are accessing the Services from a mobile device using an application (the “Application”), the following end-user license agreement (“EULA”) terms apply to You in addition to the above:
a. YapStone grants You the right to use the Application only for Your personal use. You must comply with all applicable laws and third party agreements (for example, Your wireless data service agreement). The Application may not contain the same functionality as the Website. Deleting the Application does not deactivate or delete Your profile with YapStone; please see Sec. 7 for Services Cancellations.
b. YapStone owns, or is the licensee to, all right, title and interest in and to its Application, including all rights under patent, copyright, trade secret, trademark, and any and all other proprietary rights, including all applications, renewals, extensions, and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from any Application and You will not remove, obscure, or alter YapStone’s copyright notice, trademarks or other proprietary rights notices affixed to, contained within, or accessed in conjunction with or by any Application.
c. Prohibited Countries Policy and Foreign Trade Regulation. The Application or its underlying technology may not be downloaded to or exported or re-exported: (a) into (or to a resident or national of) Burma (Myanmar), Cuba, Iraq, Iran, Libya, North Korea, Sudan, Syria, or any other country subject to United States embargo; (b) to anyone on the US Treasury Department’s list of Specially Designated Nationals or on the US Commerce Department’s Denied Party or Entity List; and (c) to any prohibited country, person, end-user, or entity specified by US Export Laws. When using the Application, You are responsible for complying with trade regulations and both foreign and domestic laws (e.g., You are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a “terrorist supporting” country, and You are not listed on any US Government list of prohibited or restricted parties).
d. Apple iOS:
(i) This User Agreement is between You and YapStone, and not with Apple. Apple is not responsible for the Application and the content thereof.
(ii) YapStone grants You a non-transferable license to use the Application only on an iPhone or iPod touch that You own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service.
(iii) Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application.
(iv) Apple is not responsible for the investigation, defense, settlement, and discharge of any third party intellectual property infringement claim.
(v) Apple is not responsible for addressing any claims by You or any third party relating to the Application or Your possession and/or use of the Application, including but not limited to: (a) product liability claims; (b) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
(vi) To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application.
(vii) Apple and Apple’s subsidiaries are third party beneficiaries of this User Agreement, and, upon Your acceptance, Apple as a third party beneficiary thereof will have the right (and will be deemed to have accepted the right) to enforce this User Agreement against You.
(viii) Your questions, complaints, or claims with respect to the Application can be directed to the Mobile Products Team (
Products@yapstone.com) at our headquarters (please see Header and Sec. 7 for additional contact information).