“Business Lessons We Learned from Our Moms” written by YapStone.
Whether you work at a large corporation or small business, if you’re an engineer or customer service representative, the lessons we learned from our mothers carry on to guide us in our professional lives. So, to celebrate the moms who inspire us, we asked Yapsters some lessons their mothers taught them.
They say Mother knows best, so here are Business Lessons We Learned from our Moms:
Minding your manners is a core lesson we can learn from our moms that carries over to our business dealings. In business, being polite is often synonymous with being professional, so it’s important to be mindful of how you carry yourself. “I’ve always been really close with my mom, so sometimes I would respond to her like I would a friend, forgetting the due respect I owed her ultimate role as my mother,” says Copywriter and Marketing Specialist, Tatum Pollard. Likewise, in the workplace staying professional is important in maintaining mutual respect, even if we have a good rapport with colleagues or partners.
Being engaged and avoiding phone distractions during meetings are universal cues to follow. But it’s important to also know the varying rules of respect if you’re conducting business abroad or with international partners. When YapStone established its global headquarters in Drogheda, Ireland, Peter Rowan, VP of International Relations and Global Customer Support was a vital resource in helping us understand local processes and protocols.
“Please answer me when I am speaking to you” is the lesson many of us heard from our mothers, but thankfully in more modern generations that specific lesson took on a softer form. Specifically, many of our Moms would ingrain the importance of responding appropriately when spoken to, especially when spoken to by a person of authority such as a teacher.
One part of an appropriate response is appropriate timing. In a business sense, the appropriate timing to a response is usually as soon as possible. Rowan says when it comes to responding to customer feedback it’s crucial that responses aren’t only prompt, but accurate – especially for businesses in the Fintech industry dealing with sensitive customer information. Thanks to YapStone’s Global Customer Support team, we’ve improved response time with accurate resolution to customer inquiries.
Say Thank You
Expressing gratitude by saying “Thank You” is a simple lesson we learn as kids but one that stays important for life. Don’t underestimate the value in business of thanking someone, or even better, hand-writing thank you notes. After interviewing with a company for a job it is always important to thank your interviewer(s) within 24 hours or less.
This also holds true when a customer buys your product, a mentor takes time to teach you, or any number of other professional encounters take place. And don’t forget to thank your employees. Debra Tenenbaum, Chief People Officer says it’s important to show appreciation for large and small contributions. “Showing appreciation can fuel partners and employees to go the extra mile.” So, when in doubt, just say “Thank You”. It goes a long way. But don’t overdo it – saying it more than twice in a conversation can dilute its meaning.
You might remember coming home begging for the trendy new shoes all your friends at school were wearing or wishing you could be just like the older kids. In business, we might spend a lot of our time envying what others have and trying to imitate their success. But we can learn a lot from the staple response many mothers give: “just be yourself”.
Especially in particularly competitive markets like the Fintech industry, it’s important to distinguish yourself and stand out. Tom Villante, Chairman, CEO & Co-founder says, “Rather than trying to be all things to all customers, hone and define your product solution. This razor-sharp focus may be a crucial factor for your growth, as it will provide a foundation to build on.”
Practice Makes Perfect
If you got fed up repeating bars on the piano or swinging strike after strike, this piece of advice was surely met with some eye rolls. But there holds true value in the the idea of persevering when we want to give up.
But perhaps in business the goal isn’t to be perfect. Rather, it can be to provide more effective solutions and products for your customers, to improve your sales process, or to make your technology more efficient. Whatever it is, chances are you’ll fail a few times before getting there and if you give up prematurely, you might miss out on something great. Ryan Hall, Senior Art Director says his work took years of practice to strengthen, and he’s still learning. “I’m naturally a perfectionist, but I’ve had to learn that my work may never be ‘perfect’ in my eyes. That doesn’t mean that I don’t work at it daily to make improvements and continue to develop my skill.”
So if you need some business advice, the answers might be simpler and closer to home than you realize. Some of the most crucial lessons we can learn about growing a business we learn growing up – and one of our best teachers may have been our first: our Moms.